Hey KUB, Do You Hear Your Customers Yet?

KUB customers are paying $19 a month before they even flip on a light switch. In 2010, monthly fixed fees were $6. Since then, fees have tripled! These are some of their stories. This blog was written by Laura Humphrey, former Energy Policy Associate at the Southern Alliance for Clean Energy.

Guest Blog | February 4, 2019 | Energy Efficiency, Energy Justice, Solar, Tennessee

KUB still plans to keep raising fixed fees on electric bills despite rising customer alarm, so we compiled some stories and opinions directly from KUB customers here in this blog. These are just a few of the literal hundreds of stories that KUB customers have shared, providing a little glimpse into the immense burden being felt by the community because of high bills and fixed fees.

PhyllisI am on a fixed income and it’s hard enough to  buy food, medicine. The electricity is high enough without having to pay that extra amount.”

Robin“I’m a single parent with two children on a limited income and tight budget; can’t afford high bills to stay warm.”

Paul “We are on a fixed income, don’t or can’t pay anymore than what we have! I try to conserve on my power.”

Amber“Sick of the monopoly. KUB charges what they want and I feel helpless. It’s either pay or be in the dark.”

Ada –“I’m a single mother. My KUB bill is now more than my monthly rent. I was having a hard time before the rate increase. They are making life impossible. And wonder why people are turning to suicide and drugs. Can’t afford to feed our kids let alone ourselves.”

Tashawn Actually have first hand experience with high utility bills. My summer time home doesn’t surpass $50, but as soon as the temperature drop in the winter time if I even switch on my heat for one day my bill increased to $97. …it’s either we choose to freeze inside the house or have outrageous bill.”

MarieI am a 56 year old single mom. I have a 10 year old daughter and am disabled for the last 6 years due to having two strokes. We are living on my disability alone which is barely over $900 per month and have just had a rent increase to $595! When my KUB bills are starting to run over $200 per month it is leaving nothing for other expenses. We do have food stamps but I also need money for what that doesn’t cover. I have gotten help through CAC but that money isn’t always available due to others having the same problem.”

Sherry “I’m disabled and can’t afford this legalized theft. All energy efficient appliances doesn’t make a difference to KUB.”

The stories from around Knoxville are heartbreaking. Is KUB paying attention?

As winter temps drop, residents’ monthly bills are spiking, but the cold weather is not the only reason. A largely unknown cause of spiking electric bills is actually sitting in plain sight on that monthly statement: It’s a high mandatory fee, just for being a customer. These fees are present on each and every KUB bill, regardless of how much electricity a customer actually uses that billing cycle.

The fees have gradually increased over the years and are currently at $19 every month before a single light is turned on. In 2010 that fee was at $6 a month… Now it’s more than tripled and KUB is on track to raise these fees even higher. That’s $19 a month, $228 a year, before a single light is even turned on. The stories KUB customers are sharing speak for themselves: for those on lower incomes or tight budgets, that’s $228 that they just don’t have.

The stories show another element of this issue as well – While KUB recommends that people simply use less electricity to lower their bills, keeping your house cold or not using as many lights does nothing to lower the fixed fee, meaning that $228 burden will still be there. Since fees have risen, customers have cut their use on average without cutting their bills.

Read this story from Marian – I am a disabled senior and I live alone. There is no way that I use the amount of services that I am billed monthly. My house was newly insulated and a brand new unit with new ductwork was replaced this summer and my bill is still over $240. I was paying this before everything was placed.”

And this story from Katie – “My bill doubles or more every winter even though we use LESS because we try to preserve. KUB is a dishonest company and doesn’t care about its customers.”

As the fees get higher, this painful trend will continue to disproportionately impact some of our most vulnerable neighbors who are already doing everything the can to lower their bills. Higher fixed fees send the wrong message, and even though it’s easy for KUB to say “just use less power,” high fixed fees actively discourage efficient energy use as well as investments in technologies such as solar panels for homes and businesses, because it removes the economic incentive of saving money.

To date, over 2,200 KUB customers have signed a petition telling KUB to #FreezeTheFees. Over 500 customers have reached out to us directly, sharing stories like the few you read in this blog. Clearly something needs to change. Tell us YOUR story here and sign the petition here to get involved today.


Guest Blog
My Profile